Whynter Policies

These shipping, return and warranty terms apply to Whynter products purchased from The Leisure Vault. Product-specific exceptions will be stated on the product page or communicated before your order is completed.

Shipping and delivery | Returns and refunds | Manufacturer warranty

Shipping and delivery

At The Leisure Vault, we work closely with Whynter to provide a smooth and reliable delivery experience.

Free standard shipping

Shipping is available to addresses within the 48 contiguous United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, or international destinations.

All Whynter products include free standard shipping within the 48 contiguous United States and Washington, DC. This includes standard freight shipping for products that require freight delivery.

Shipping Locations

Whynter products ordered from The Leisure Vault can be shipped within the 48 contiguous United States and Washington, DC.

Whynter products cannot be delivered to P.O. boxes. A valid physical delivery address is required.

Order Processing & Delivery

Delivery estimates may vary depending on product availability, destination, carrier schedules, and the shipping method required for your order.

Once your order has shipped, tracking information will be provided when available. Carrier delays, severe weather, and other circumstances outside of our control may affect the estimated delivery date.

Freight Deliveries

Certain oversized or heavy Whynter products may ship via freight carrier.

Freight deliveries may require the carrier to contact you to schedule a delivery appointment. Please provide an accurate phone number when placing your order so the carrier can reach you if necessary.

Important: Please inspect freight shipments before signing the delivery receipt.

Before accepting your shipment:

Confirm that the product received matches your order.
Inspect the packaging and product for visible shipping damage.
If significant damage is visible, note the damage on the delivery receipt and contact The Leisure Vault immediately.
If the shipment is severely damaged, refuse the delivery whenever appropriate and contact us immediately.

Signing for a freight shipment without documenting visible damage may affect our ability to submit a shipping damage claim on your behalf.

Damaged or Incorrect Orders

If your Whynter product arrives damaged, defective, or incorrect, please contact The Leisure Vault as soon as possible before attempting to return the product.

Please retain all original packaging and take photographs of the packaging, shipping label, and any visible damage. These materials may be required to process a damage claim, replacement, or warranty request.

Do not discard the original packaging until you have confirmed that your product is in good condition.

Questions About Your Delivery

If you have questions about the status of a Whynter order or need assistance with a delivery, please contact The Leisure Vault through our Contact Us page and include your order number.

Returns and refunds

We want you to be satisfied with your purchase. The following return policy applies specifically to Whynter products purchased from The Leisure Vault.

30-Day Return Window

Eligible Whynter products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

Unused and unassembled
Uninstalled
In its original packaging
Complete with all accessories, manuals, components, and documentation
Accompanied by proof of purchase

Some products, including clearance, final-sale, or specially ordered items, may not be eligible for return. Any applicable exceptions will be communicated on the product page or before your order is completed.

Return Authorization Required

All returns must be authorized by The Leisure Vault before the product is shipped back.

To request a return, contact The Leisure Vault through our Contact Us page and provide:

Your order number
The product being returned
The reason for the return
Photographs, if the product is damaged or defective

If your return is approved, we will provide you with return instructions.

Do not ship a product back to Whynter or The Leisure Vault without authorization. Unauthorized returns may be refused and may not qualify for a refund.

Restocking Fee

Approved returns of non-defective Whynter products are subject to a 15% restocking fee.

The restocking fee will be deducted from your refund.

Return Shipping

For non-defective returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

If your product is damaged, defective, or incorrect, please contact The Leisure Vault before shipping the product. We will work with Whynter to determine the appropriate resolution and provide return or replacement instructions when applicable.

Non-Returnable Products

Returns generally cannot be accepted for:

Products that have been installed, assembled, or used
Products returned more than 30 days after delivery
Products missing original packaging, manuals, accessories, or components
Products damaged due to misuse, improper installation, modification, or improper handling
Unauthorized returns
Products specifically designated as final sale or non-returnable

Refunds

Once an authorized return has been received and inspected, eligible refunds will be processed to the original payment method.

Please allow approximately 7–10 business days after the returned product is received and inspected for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

Applicable restocking fees, return shipping costs, and non-refundable original shipping charges will be deducted from the refund.

Damaged or Defective Products

If your Whynter product arrives damaged or appears to be defective, please do not initiate a standard return.

Contact The Leisure Vault as soon as possible with your order number and photographs or video showing the issue. Please retain the product's original packaging and all shipping materials.

We will work with Whynter to determine whether the appropriate resolution is replacement parts, product replacement, return, refund, or warranty service.

Manufacturer Warranty

Whynter's return policy is separate from its manufacturer's warranty.

Eligible Whynter products are generally covered by a manufacturer's limited warranty against defects in materials and workmanship. Warranty coverage varies by product and remains subject to Whynter's applicable warranty terms.

A product that is outside the 30-day return period may still qualify for service under the manufacturer's warranty.

Need Help?

Please contact The Leisure Vault before returning any Whynter product. We will coordinate the return, damage claim, or warranty process with Whynter when applicable.

Manufacturer warranty

Whynter products purchased from The Leisure Vault are backed by Whynter's applicable manufacturer's limited warranty.

Limited Warranty

Whynter generally warrants its products to the original owner against defects in materials and workmanship under normal residential use for one year from the date of purchase, unless a different warranty period is specified for the individual product.

Warranty coverage and terms may vary by product. The warranty information provided with your product and Whynter's current manufacturer warranty terms will govern your specific coverage.

What the Warranty Covers

During the applicable warranty period, Whynter may, at its discretion:

Repair the defective product or component
Replace defective parts
Replace the product with the same or a comparable model

Warranty service is subject to Whynter's inspection and approval.

Warranty Shipping

For eligible warranty claims within the first two months from the original purchase date, Whynter generally covers the cost of returning the product to Whynter.

After the first two months and through the remainder of the applicable warranty period, the customer may be responsible for return shipping costs to Whynter.

If Whynter determines that the product is defective and covered under warranty, Whynter generally covers the cost of returning the repaired or replacement product to the customer.

Warranty Exclusions

Whynter's limited warranty generally does not cover damage or failure resulting from:

Improper installation, use, or maintenance
Misuse, abuse, or negligence
Accidents or shipping damage
Unauthorized modifications or repairs
Normal wear and tear
Cosmetic damage
Use contrary to the instructions provided with the product
Commercial use unless specifically covered by the applicable product warranty

Additional exclusions or conditions may apply depending on the product.

How to Request Warranty Service

If you experience an issue with your Whynter product, please contact The Leisure Vault with:

Your order number
Product model and serial number, if available
A description of the issue
Photos or video demonstrating the problem, when applicable

Please retain your original proof of purchase, packaging, and product documentation.

The Leisure Vault will assist you with identifying the appropriate next steps and, when applicable, help coordinate with Whynter regarding your warranty claim.

Manufacturer Warranty Terms

Warranty coverage is provided by Whynter LLC and is subject to Whynter's current warranty terms, eligibility requirements, exclusions, and claim approval process.

The Leisure Vault does not independently extend or modify the manufacturer's warranty. In the event of a discrepancy, Whynter's warranty terms applicable to the specific product will govern.

For complete and current warranty information, please visit Whynter's official warranty information page.

Need help? Contact The Leisure Vault or email support@theleisurevault.com. Please include your order number.