BBO and Game Theory Policies

The returns and warranty terms on this page apply to BBO Poker Tables and Game Theory Tables products purchased from The Leisure Vault. The shipping and delivery section applies to BBO Poker Tables only. Other brands have separate policies.

Shipping and delivery | Returns and refunds | Manufacturer warranty

Shipping and delivery: BBO Poker Tables

At The Leisure Vault, we work with BBO Poker Tables to ensure your poker or gaming table is delivered safely. Because these are large, heavy products shipped by freight, please carefully review the delivery and inspection requirements below before your order arrives.

Freight Shipping & Delivery

BBO poker and gaming tables are shipped fully insured on pallets via ground freight.

The Leisure Vault currently ships only to addresses within the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

All shipping charges for the delivery service selected with your order are displayed at checkout before you pay.

Before delivery, the freight carrier will contact you to schedule a delivery date and approximate delivery window. Most freight carriers require approximately a 4-hour delivery window.

Curbside Delivery

Standard BBO freight delivery is CURBSIDE ONLY.

Curbside delivery does not include bringing the table inside your home or business, carrying it to a specific room, or assembling the table.

Optional additional services that you request directly from the freight carrier after checkout, such as inside delivery, are separate from the delivery service selected with your order. These customer-requested services may incur additional charges. BBO states that if you add inside delivery with the carrier at the time of delivery, an additional invoice will be issued for that service.

Because these tables are heavy, BBO recommends having at least two people available to carry and assemble the table. Care should also be taken not to drag the armrest across the floor during assembly.

IMPORTANT: Inspect Your Shipment Before Signing

Proper inspection at delivery is extremely important.

When your order arrives, the driver will provide a Delivery Receipt (DR). Before accepting the shipment, carefully inspect the pallet and all boxes.

Step 1 — Count All Boxes

Count the number of boxes on the pallet and confirm that the number received matches the quantity shown on the Delivery Receipt.

If any boxes are missing, notify the driver and write the shortage on the Delivery Receipt before signing.

Step 2 — Inspect for Visible Damage

Carefully inspect every box for signs of damage, including:

Crushed or smashed boxes
Punctures or tears
Open packaging
Significant dents
Other visible signs of mishandling

If a box appears damaged, inspect it for product damage before accepting it.

Any visible damage must be reported to the driver and clearly written on the Delivery Receipt before you sign it.

BBO states that signing the Delivery Receipt without noting visible damage confirms that the shipment was received in good condition and can prevent a subsequent freight damage claim.

Do Not Let the Driver Leave Before Inspection

If the driver asks you to sign before you have inspected the shipment, advise the driver that you need to complete your inspection first.

BBO indicates that customers typically have approximately 15 minutes to inspect the shipment and may refuse damaged portions of the shipment.

If You Find Visible Shipping Damage

If any portion of your shipment is damaged:

Notify the delivery driver immediately.
Write the damage on the Delivery Receipt.
Take clear photographs of the damaged packaging and product.
Do not accept the damaged box. Send the damaged portion back with the driver.
Keep any boxes and portions of the shipment that are in good condition.
Contact The Leisure Vault immediately with your order number, photographs, and a description of the damage.

BBO specifically instructs customers not to accept a damaged box and to send it back with the driver while retaining boxes that are in good condition.

The Leisure Vault will work with BBO Poker Tables to coordinate the appropriate freight claim and replacement process.

Concealed Damage

Occasionally, damage may not be visible until the product is unpacked.

If you discover concealed shipping damage that was not clearly visible at delivery, contact The Leisure Vault immediately and no later than 3 business days after receiving your shipment.

Please provide:

Your order number
Clear photographs of the concealed damage
Photographs of the packaging
Photographs of the complete product
A description of the issue

BBO requires concealed damage to be reported with photographs within 3 business days of receiving the shipment. Do not delay reporting concealed damage.

Please retain all packaging while your claim is being reviewed.

Moving Your Table Into Your Home or Business

Once curbside delivery has been completed, the customer is responsible for safely moving the table into the residence or business.

BBO and its freight carriers are not responsible for damage that occurs while the table is being moved from the delivery location into your home or business. Because these tables are heavy, please arrange adequate assistance before delivery.

Assembly & Handling

For safe handling and assembly, BBO recommends having two people carry and assemble the table.

Do not drag the table or armrest across the floor during assembly, as doing so may damage the product.

Shipping Damage vs. Product Warranty

Shipping damage and manufacturing defects are handled differently.

Damage caused during transportation must be reported according to the receiving procedures above.

If your table arrives safely but you later believe there is a manufacturing defect, please contact The Leisure Vault so we can assist you under the applicable BBO Poker Tables warranty.

Questions About Your Delivery

If you have questions regarding your BBO Poker Tables shipment, delivery appointment, freight damage, or receiving procedure, please contact The Leisure Vault and include your order number.

We will work with BBO Poker Tables and the applicable freight carrier when necessary to assist with your order.

Important Notice

Failure to inspect your shipment and document visible damage on the Delivery Receipt may prevent a successful freight damage claim.

Please inspect your shipment carefully before signing the Delivery Receipt and report any concealed damage within 3 business days of delivery. BBO emphasizes that failure to follow its damage-reporting protocol can result in loss of the ability to file a shipping insurance claim.

Returns, refunds and cancellations: BBO Poker Tables and Game Theory Tables

This policy applies to BBO Poker Tables and Game Theory Tables products purchased from The Leisure Vault. Other brands have separate return terms.

Requesting a return or exchange

Email support@theleisurevault.com with your order number, the item, and your reason for requesting a return or exchange. Include photographs if the item is damaged. We will coordinate with the manufacturer to obtain a Return Merchandise Authorization (RMA) and return instructions. Obtain authorization before shipping anything back. Use the return address provided with your authorization.

Return eligibility and costs

Non-custom products may be returned within 30 days of delivery. Custom poker or game tables with customized armrest materials or playing layouts are non-refundable. Customers pay all shipping charges. A 15% restocking fee applies to every product return.

Refunds

Refunds are processed after the returned product has been inspected and confirmed free of damage. The restocking fee and applicable shipping charges reduce the refund. An exchange request also requires an RMA.

Custom-order cancellations before production

Custom orders can be canceled for a full refund without a fee during the first 24 business hours. After that window, a cancellation fee of 15% of the entire order applies before production begins.

Pre-orders

Orders identified as pre-orders on the product page are fully refundable during the first 72 business hours. After that window, a 15% cancellation fee applies, subject to the production-stage terms below.

Changes or cancellations after production begins

Once the order is confirmed and production has started, changes or cancellations incur a fee of 30% of the entire order. Contact us promptly so we can confirm the production status before processing your request.

Freight deliveries and shipping damage

Inspect your shipment with the driver present. Check the box count against the delivery receipt and inspect the packaging and contents. Record missing boxes and damage on the delivery receipt or bill of lading. Document damage using BBO's Copperwire Track and Trace system.

Refuse damaged boxes and return them with the driver; keep undamaged boxes. Send us photographs and the delivery paperwork promptly so we can coordinate replacement components with BBO.

Report concealed damage with photographs within three business days of delivery. BBO requires delivery documentation for shipping-damage claims; failure to document damage can prevent recovery. BBO determines claim eligibility. Damage caused while moving the product into your home or business is excluded from the manufacturer's shipping-damage responsibility.

Read the manufacturer's Shipping and Receiving Instructions before delivery.

Manufacturer warranty claims

BBO Poker Tables and Game Theory Tables provide a non-transferable manufacturer warranty for the original purchaser: limited lifetime structural coverage for tables and two-year coverage for seating and electronic components. Electronic coverage begins on delivery. Coverage is subject to the manufacturer’s exclusions and conditions. Please review the manufacturer warranty section below for full coverage details, exclusions, and claim instructions. For assistance, email support@theleisurevault.com with your name and order number in the subject line and attach photographs and videos documenting the issue. We will coordinate your request with BBO. Warranty claims are separate from standard returns and shipping-damage claims.

Manufacturer warranty: BBO Poker Tables and Game Theory Tables

This policy applies to BBO Poker Tables and Game Theory Tables products purchased from The Leisure Vault. The warranty is provided by the manufacturer and is non-transferable, covering the original purchaser only.

Warranty coverage

Tables: Limited lifetime structural coverage for materials, fasteners, pedestals, and feet against failure or significant deformation under the intended load.
Seating: Chairs, ottomans, and benches have a two-year warranty.
Electronics: Electronic components have a two-year warranty from delivery.

Exclusions and conditions

The lifetime warranty excludes table finish, playing surfaces, armrest material, and foam. Replacement consumable components are available for purchase from the manufacturer.

Misuse, neglect, abuse, accidents, improper storage, and inadequate maintenance, cleaning, or care are excluded, including water damage and damage associated with pet hair, environmental growth, or uninvited guests.
Improper use, such as rocking, dragging, exceeding weight limits, standing, or climbing, voids coverage.
Refinishing or modifying tables, or modifying LED components, voids the warranty. Incorrect assembly adjustments can also void coverage. Seating issues caused by customer modifications are excluded.

Requesting warranty assistance

Email support@theleisurevault.com with your name and order number in the subject line.

Attach photographs and videos documenting the issue and describe the affected product and problem.

We will coordinate your request with BBO for review under the manufacturer’s warranty terms.

Approved warranty claims

For valid claims, BBO Poker Tables and Game Theory Tables provide and ship replacement components. Customers are responsible for installation; the manufacturer does not provide in-home technician services.

Shipping damage and returns

Freight damage follows separate receiving and reporting procedures and is not a manufacturing defect. For BBO Poker Tables freight procedures, review the shipping and delivery section above. For BBO Poker Tables and Game Theory Tables return terms and damage-reporting requirements, review the returns, refunds and cancellations section above.

Need help? Contact The Leisure Vault or email support@theleisurevault.com. Please include your order number.