Daniel Marshall Policies
These shipping, return and warranty terms apply to Daniel Marshall products purchased from The Leisure Vault. Review the individual product listing for condition details, final-sale designations and applicable warranty information.
Shipping and delivery | Returns and refunds | Manufacturer warranty
Shipping and delivery
At The Leisure Vault, we work with Daniel Marshall to provide secure and reliable delivery of your humidor.
Free standard shipping
All Daniel Marshall products include free standard shipping.
Free standard shipping applies to addresses within the 48 contiguous United States and Washington, DC.
The Leisure Vault currently ships only to addresses within the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
Order Processing
Daniel Marshall products may be prepared and shipped directly from the manufacturer.
Because certain Daniel Marshall humidors are handcrafted, limited edition, autographed, Private Stock, or Factory Floor pieces, processing times may vary by product.
Once your order has shipped, tracking information will be provided when available.
Please note that carrier delays, severe weather, holidays, and other circumstances outside of our control may affect estimated delivery dates.
Delivery
Most eligible Daniel Marshall humidor orders are shipped using standard ground service.
Delivery times vary based on the shipping destination, product availability, and carrier schedules.
Please ensure that the shipping address provided with your order is complete and accurate. The Leisure Vault is not responsible for delays resulting from incorrect or incomplete shipping information provided by the customer.
Inspect Your Order Upon Delivery
Please inspect your Daniel Marshall humidor as soon as possible after delivery.
Before discarding any packaging:
- Confirm that you received the correct product.
- Inspect the shipping carton for signs of damage.
- Carefully inspect the humidor for damage that may have occurred during transit.
Retain all original packaging and shipping materials until you have confirmed that your product arrived in good condition.
If you discover shipping damage, please contact The Leisure Vault immediately and provide your order number along with clear photographs of the product and packaging.
Shipping Damage
Shipping damage is separate from normal returns and from any cosmetic imperfections disclosed on Factory Floor, Private Stock, or AS-IS products.
If your product arrives damaged during transit, please contact The Leisure Vault as soon as possible.
To help us process your claim, please provide photographs of:
- The exterior shipping carton
- Any visible damage to the packaging
- The shipping label
- The complete product
- Close-up photographs of the damaged area
Please keep the product and all original packaging materials while the shipping claim is being reviewed.
Do not return a damaged product without first receiving instructions from The Leisure Vault.
Factory Floor, Private Stock & AS-IS Products
Factory Floor, Private Stock, and AS-IS Daniel Marshall products may have cosmetic imperfections that are disclosed in the product description and/or photographs.
These disclosed imperfections are part of the condition of the product and are not considered shipping damage.
However, if an AS-IS or Factory Floor product arrives with new damage caused during transportation that was not disclosed prior to purchase, please contact The Leisure Vault immediately so we can review the issue.
Address Changes & Cancellations
Please review your shipping information carefully before submitting your order.
If you need to change your shipping address or cancel an order, contact The Leisure Vault as soon as possible.
We cannot guarantee that an address can be changed or an order canceled after it has entered processing or has been shipped.
Questions About Your Shipment
If you have questions about your Daniel Marshall order, delivery, or tracking information, please contact The Leisure Vault and include your order number.
We will work with Daniel Marshall and the applicable shipping carrier when necessary to assist with your order.
Returns and refunds
We want you to be satisfied with your Daniel Marshall purchase. The following return policy applies to eligible Daniel Marshall products purchased from The Leisure Vault.
7-Day Return Window
Eligible Daniel Marshall products may be returned within 7 days of delivery, subject to the conditions below.
To qualify for a return, the product must be:
- Unused and in its original condition
- Free from damage, alterations, or signs of use
- Returned with all original accessories, components, documentation, and packaging
- Securely packaged for return transportation
- Accompanied by proof of purchase
- Approved for return before being shipped
Products that do not meet these requirements may not qualify for a refund.
Return Authorization Required
All returns must be authorized by The Leisure Vault before the product is shipped back.
To request a return, please contact The Leisure Vault within 7 days of receiving your order and provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs of the product and packaging, if requested
If your return is approved, we will provide return instructions.
Please do not ship a product directly to Daniel Marshall or The Leisure Vault without prior authorization. Unauthorized returns may be refused and may not qualify for a refund.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for applicable return shipping costs.
We strongly recommend using an insured and trackable shipping method when returning a high-value product.
The customer is responsible for ensuring that the product is properly packaged for return transportation. Damage occurring during return shipping due to inadequate packaging may affect refund eligibility.
Original shipping charges, expedited shipping charges, and other shipping-related fees, if applicable, are non-refundable unless otherwise required by law or the return results from an error on our part.
Factory Floor & AS-IS Products
Daniel Marshall Factory Floor products specifically identified as AS-IS or FINAL SALE cannot be returned or exchanged.
These products may have cosmetic imperfections, scratches, finish variations, blemishes, or other conditions that are disclosed in the product description and/or photographs.
When a Factory Floor product is specifically identified as AS-IS or FINAL SALE, purchasing it acknowledges its disclosed condition and that it is not eligible for a standard return or exchange.
Disclosed cosmetic imperfections are not considered shipping damage or manufacturing defects.
Final-sale status does not eliminate an applicable Daniel Marshall Lifetime Limited Warranty against qualifying manufacturing defects when the individual product listing states that the warranty applies.
Damaged or Incorrect Orders
If your Daniel Marshall product arrives damaged during shipping or you receive an incorrect product, please contact The Leisure Vault immediately after delivery.
Do not initiate a standard return.
Please retain the product and all original packaging and provide:
- Your order number
- Photographs of the exterior shipping carton
- Photographs of any damage to the packaging
- A photograph of the shipping label
- Photographs of the complete product
- Close-up photographs of the damaged or incorrect area
We will review the issue and work with Daniel Marshall and/or the shipping carrier to determine the appropriate resolution.
Defective Products
If you believe your Daniel Marshall product has a manufacturing defect, please contact The Leisure Vault rather than initiating a standard return.
Eligible Daniel Marshall products may be protected by the manufacturer's Lifetime Limited Warranty against manufacturing defects.
We will assist you with determining the appropriate next steps and, when applicable, help coordinate the warranty process with Daniel Marshall.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method, less any applicable non-refundable shipping or other authorized charges.
Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.
Non-Returnable Products
The following products generally cannot be returned:
- Factory Floor products designated AS-IS or FINAL SALE
- Products returned outside the applicable return period
- Used, altered, or damaged products
- Products missing original packaging, accessories, components, or documentation
- Products damaged due to improper handling, storage, or use
- Unauthorized returns
- Products specifically identified as non-returnable or final sale on the product page
Questions Before Ordering
Because Daniel Marshall offers limited-production, Private Stock, Factory Floor, and other unique humidors, we encourage you to contact The Leisure Vault with any questions about a product's condition or return eligibility before placing your order.
We are happy to help clarify the applicable return terms before purchase.
Lifetime limited warranty
Daniel Marshall humidors purchased from The Leisure Vault are backed by Daniel Marshall's Lifetime Limited Warranty against manufacturing defects.
Warranty Coverage
Daniel Marshall warrants its humidors against qualifying defects in materials and workmanship resulting from the manufacturing process for the lifetime of the product, subject to the manufacturer's warranty terms and approval.
If a product is determined by Daniel Marshall to have a covered manufacturing defect, it may qualify for repair or replacement in accordance with Daniel Marshall's warranty procedures.
Warranty Exclusions
The manufacturer's warranty does not cover deterioration, damage, or defects resulting from circumstances outside the manufacturing process, including:
- Accidents, misuse, abuse, or negligence
- Improper handling or care
- Exposure to direct sunlight
- Exposure to water or excessive moisture
- Excessive heat or dryness
- Improper storage or environmental conditions
- Storage or display in conditions that may cause the wood to move, warp, crack, or otherwise behave abnormally
- Normal wear and tear
- Cosmetic imperfections that do not constitute manufacturing defects
Daniel Marshall recommends keeping its humidors in a cool, stable environment and away from direct sunlight, excessive heat, water, and excessively dry conditions.
Failure to properly store or care for the humidor may affect warranty eligibility.
Factory Floor & Private Stock Products
Daniel Marshall Factory Floor and Private Stock products may contain cosmetic imperfections or other disclosed flaws that resulted in their Factory Floor or Private Stock classification.
When the individual product listing states that the product includes Daniel Marshall's Lifetime Limited Warranty, the product remains covered against qualifying manufacturing defects despite its Factory Floor, Private Stock, or AS-IS designation.
Cosmetic imperfections, blemishes, scratches, finish variations, or other conditions disclosed in the product description or photographs at the time of purchase are not considered manufacturing defects and are not covered under the warranty.
How to Request Warranty Service
If you believe your Daniel Marshall product has a manufacturing defect, please contact The Leisure Vault and provide:
- Your order number
- Product name or model
- A detailed description of the issue
- Clear photographs and/or video showing the issue
- Any additional information reasonably requested to evaluate the claim
Please retain your proof of purchase and any documentation provided with your humidor.
The Leisure Vault will assist you with the warranty process and, when appropriate, coordinate with Daniel Marshall regarding your claim.
Manufacturer Warranty Terms
The Lifetime Limited Warranty is provided by Daniel Marshall and is subject to Daniel Marshall's current warranty terms, exclusions, eligibility requirements, inspection, and claim approval.
The Leisure Vault does not independently extend, modify, or replace the manufacturer's warranty. If there is a discrepancy between this summary and Daniel Marshall's applicable warranty terms, the manufacturer's warranty terms will govern.
Final Sale / AS-IS Products
This section applies only to Daniel Marshall Factory Floor products specifically identified as AS-IS or FINAL SALE on the individual product listing. Please review the listing carefully before purchasing.
A product with that designation is offered AS-IS and is FINAL SALE.
Factory Floor products may have cosmetic imperfections, blemishes, scratches, finish variations, or other conditions that prevent them from being sold as standard first-quality merchandise.
Any known imperfections may be described in the product listing and/or shown in the product photographs. Because each Factory Floor product may be unique, we strongly recommend reviewing the complete product description and all available photographs before placing your order.
Final Sale
A product expressly designated AS-IS or FINAL SALE cannot be returned or exchanged due to cosmetic imperfections, buyer preference, change of mind, or any condition disclosed in the product listing or photographs prior to purchase.
By purchasing a product expressly designated AS-IS or FINAL SALE, you acknowledge that:
- The product is being sold AS-IS.
- The product may contain cosmetic imperfections.
- You have reviewed the product description and available photographs.
- Disclosed cosmetic imperfections are not considered manufacturing defects.
- The product is FINAL SALE and is not eligible for a standard return or exchange.
Lifetime Warranty Still Applies
Final-sale status is separate from the manufacturer's warranty.
When stated on the individual product listing, a Factory Floor product remains covered by Daniel Marshall's Lifetime Limited Warranty against qualifying manufacturing defects, just like its regular products.
The warranty does not cover cosmetic imperfections or other conditions that were disclosed before purchase and resulted in the product's Factory Floor or AS-IS designation.
If you believe your product has a manufacturing defect unrelated to a disclosed imperfection, please contact The Leisure Vault. We will assist you with the applicable Daniel Marshall warranty process.
Shipping Damage
Final-sale status does not prevent you from reporting damage that occurs during shipping.
If your order arrives with shipping damage that was not disclosed as part of the product's AS-IS condition, please contact The Leisure Vault immediately after delivery.
Please retain all packaging and provide clear photographs of:
- The exterior shipping packaging
- Any visible damage to the packaging
- The product
- The damaged area
- The shipping label
Do not discard the packaging while a shipping damage claim is being reviewed.
Questions Before Ordering
If you have questions about the condition of a Factory Floor product, please contact The Leisure Vault before placing your order. We are happy to help clarify the product description or available condition information before purchase.
Need help? Contact The Leisure Vault or email support@theleisurevault.com. Please include your order number.
![71-Inch Modern White Electric Fireplace TV Stand With 3-Level LED Brightness Setting [TV Stand Only] (SAK94120)](http://theleisurevault.com/cdn/shop/files/71-inch-modern-white-electric-fireplace-tv-stand-with-3-level-led-brightness-setting-tv-stand-only-sak94120-front-view-blue-color.jpg?crop=center&height=120&v=1792717546&width=120)
